Privacy Policy

We collect the email and profile details you provide to create and operate your account, including your default analysis preferences.

Payments are processed by Stripe. We store purchase and subscription status to manage access; we do not store full card numbers.

Loads, assumptions, and notes you enter are stored to your account so you can review and compare them. This is user-entered data — we do not verify or share it as market data.

When you generate an explanation or negotiation script, sanitized engine outputs and your notes are sent to an AI provider to produce text. We store inputs and outputs for debugging, billing, and abuse monitoring.

We record product analytics events, support messages, and essential cookies to operate the service and improve it.

We do not sell your personal information and do not share it with third parties for their own marketing.

Stripe processes all payments — card numbers never touch LoadMerit. Your data is encrypted in transit and at rest by our database provider, Supabase.

You can request deletion of your account data by emailing contact@loadmerit.com. We use third-party processors (such as our hosting, database, payment, and AI providers) under their respective terms.

If this policy changes in a way that matters, we update the date at the top and announce the change on this page before it takes effect.