Refund Policy

Academy comes with a 30-day money-back guarantee. If it isn't a fit, email support@loadmerit.com within 30 days of purchase for a full refund — no need to justify it. After 30 days the purchase is non-refundable. Refunding Academy also ends Academy access and the 30 days of the Copilot plan that came with it — automatically, as soon as the refund settles.

Subscriptions are billed when you subscribe — or, when a subscription starts with a free trial, at the end of the trial unless you cancel before it ends — and renew at the start of each billing period: monthly, or annually if you chose an annual plan. You can cancel your subscription at any time; access continues through the end of the current billing period. Subscription charges are not refunded or prorated once billed — cancel before renewal.

Refunds may be declined in cases of abuse or violation of the Terms of Use.

Questions about a charge or cancellation? Reach us through the contact support page and we'll follow up.